Terms & Conditions

NO CLEARANCE NO FEE - only applies to domestic properties

If we cannot clear your blockage using hand tools or high pressure jetting techniques due to any of the reasons listed below then a charge will be made:

Applies to main drains only and no other service
If we arrive onsite and find that the drain is the responsibility of Southern Water a charge will still be made for our visit
If it is a soakaway
If pipes are collapsed or broken
If you have attempted to clear it yourself and have lost or got something stuck while doing so and have not let us know
If there is an obstruction that is not deemed part of a normal blockage, i.e. drain rods, toys, or a solid obstruction that is not usually found in a drain
If you have previously had another drainage company out and they could not clear it
Any objects that are not normally found in a drain and clearance is/is not possible then a charge will be made for the extra time that is needed to rectify the problem.
Please make sure that your cess pit/septic tanks are empty prior to calling otherwise if we attend to find it full a charge will be made

Last Updated: 15 September 2026

MT Drains Kent Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under UK data protection law.

This policy has been updated to reflect changes introduced under the Data (Use and Access) Act 2026, which updates parts of UK data protection law and the Privacy and Electronic Communications Regulations (PECR).

Website: www.mtdrainskent.co.uk

Who We Are

MT Drains Kent Ltd is the data controller responsible for the personal information you provide when you contact us or use our services.

If you have any questions about this Privacy Policy or the personal information we hold about you, please contact us using the details at the end of this page.

What Personal Data We Collect

We may collect the following personal information when you contact us or use our services:

Name.
Address.
Telephone number(s).
Email address.
Details of your enquiry or drainage issue.
Information relating to services requested or carried out, including CCTV drain survey reports, photographs and work records where relevant.

We do not intentionally collect any special category personal data.

How We Collect Your Data

We collect your information when you contact us through:

Telephone calls.
Voicemail messages.
Email.
Text messages.
Our website contact form (where applicable).

How We Use Your Data

We use your personal information to:

Respond to enquiries.
Arrange and confirm appointments.
Provide quotations.
Carry out drainage services you have requested.
Send CCTV drain survey reports where requested.
Send invoices, receipts and service documentation.
Provide customer support before and after work has been completed.
Send reminders for recurring services, such as annual commercial drain cleaning or maintenance, where appropriate.

We only use your personal information where we have a lawful basis to do so.

Our Lawful Basis for Processing

Under UK GDPR, we process your information using one or more of the following lawful bases:

Contract – to provide the drainage services you have requested.
Legitimate Interests – to respond to enquiries, manage appointments and provide customer support.
Legal Obligation – to keep records required for tax, accounting and legal purposes.
Consent – where you have agreed to receive marketing emails or promotional information.

Marketing & Consent

We will only send marketing emails, special offers or promotional information if you have given us your consent.

You can withdraw your consent at any time by:

Clicking the unsubscribe link in our emails (where applicable).
Contacting us by phone or email.

Service-related emails or text messages about appointments, invoices or completed work are not marketing communications.

Use of AI and Automated Systems

We may use AI-powered tools and automated systems to help respond to customer enquiries submitted through our website, email or messaging services.

These tools help us provide quicker responses and improve customer support.

AI may assist with drafting replies or organising enquiries.
No important decisions regarding quotations, bookings or drainage services are made solely by AI.
All quotations, appointments and service decisions are reviewed by a member of the MT Drains Kent Ltd team.
You may request human assistance at any time if you prefer not to interact with an automated response.

Sharing Your Information

We will never sell, rent or trade your personal information.

We may share your information with trusted third-party providers where necessary to operate our business, including:

Secure cloud storage providers.
Accounting and invoicing software.
Email and messaging providers.

These providers only process your information on our behalf and are required to keep it secure and confidential.

How We Store Your Data

We store customer information securely using:

Password-protected computers.
Secure work phones.
Encrypted cloud storage.
Secure physical records where necessary.

Access to customer information is limited to authorised members of MT Drains Kent Ltd.

Where available, two-factor authentication is used to protect accounts containing customer information.

How Long We Keep Your Data

We normally keep customer records for six years after work has been completed. This helps us comply with UK tax, accounting and legal requirements.

Where legally permitted, you may request that we delete your personal information before this period.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Erase your personal information in certain circumstances.
Restrict how we process your information.
Object to certain types of processing.
Request data portability where applicable.

If you wish to exercise any of these rights, please contact us using the details below.

Your Right to Complain

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

Our website uses cookies to help the website function correctly, understand how visitors use our website and improve your browsing experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings at any time.

Cookies do not give us access to your computer or any personal information beyond what you choose to share with us.

Links to Other Websites

Our website may contain links to external websites.

Once you leave our website, MT Drains Kent Ltd is not responsible for the privacy policies, security or content of those websites. We recommend reading their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or the way we operate our business.

The latest version will always be published on this page with the date shown at the top.

MT Drains Kent Ltd

Unit 23, The Glenmore Centre

Shearway Business Park

Pent Road

Folkestone

Kent CT19 4RJ

Email: mtdrainskent@hotmail.co.uk

Office: 01303 270102

Mobile: 07775 918710