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Terms & Conditions

NO CLEARANCE NO FEE - only applies to domestic properties

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If we cannot clear your blockage using hand tools or high pressure jetting techniques due to any of the reasons listed below then a charge will be made:

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  • Applies to main drains only and no other service

  • If we arrive onsite and find that the drain is the responsibility of Southern Water a charge will still be made for our visit 

  • If it is a soakaway

  • If pipes are collapsed or broken

  • If you have attempted to clear it yourself and have lost or got something stuck while doing so and have not let us know

  • If there is an obstruction that is not deemed part of a normal blockage, i.e. drain rods, toys, or a solid obstruction that is not usually found in a drain

  • If you have previously had another drainage company out and they could not clear it

  • Any objects that are not normally found in a drain and clearance is/is not possible then a charge will be made for the extra time that is needed to rectify the problem.

  • Please make sure that your cess pit/septic tanks are empty prior to calling otherwise if we attend to find it full a charge will be made

Privacy Policy

This privacy policy sets out how MT Drains Kent Ltd uses and protects any information that you provide when using our website, contacting us via phone, or emailing us. We are committed to ensuring that your privacy is protected. Our website address is: www.mtdrainskent.co.uk.

What Personal Data We Collect & Why? We collect the following personal data, which does not include special data as defined by GDPR. This information is only collected with your consent:

  • Name

  • Address

  • Phone number(s)

  • Email

  • Reason for visit/enquiry – a brief description of the issue

  • Relevant information regarding any services/products used or required (e.g., drain survey details, work needed, work carried out)

How Do We Collect Your Data?

  • Phone

  • Email

  • Text

How Will We Use Your Data?

  • To call in relation to an enquiry, including answering voicemail messages or emails

  • To confirm appointments before attending a job

  • To email a camera survey if requested and agreed upon

  • To send text messages if requested by the customer

  • To send receipts via email/text with customer permission

  • To email brochures upon request

  • To send timely reminders for annual or regular services (e.g., annual drain cleaning for commercial properties)

  • To provide customer support, including responding to queries via automated systems where applicable

How Do We Store Your Data?

  • Computer/work phone diaries

  • Cloud storage

  • Physical diaries

  • All data is encrypted

We will never share, sell, or rent your personal information to any third party.

Use of Automated Systems and AI

  • We may use AI-based tools and automated responses for customer inquiries via email or chat. However, all critical decisions regarding services will be reviewed by a human representative.

Data Retention We retain customer data for six years in compliance with legal requirements unless a request for removal is made. Different types of data may have different retention periods based on legal and operational requirements.

What Are Your Data Protection Rights? Under GDPR, you have the following rights:

  • The right to rectification – You may request that we correct any inaccurate information on our system.

  • The right to erasure – You may request that we erase your personal data under certain conditions.

  • The right to access – You may request copies of your personal data. A small fee may apply.

  • The right to restrict processing – You may request that we restrict the processing of your data under certain conditions.

  • The right to object to processing – You may object to our processing of your personal data under certain conditions.

  • The right to data portability – You may request that we transfer your data to another organization or directly to you under certain conditions.

If you wish to exercise any of these rights, please contact us via email, phone, or post using the details provided below.

Marketing & Consent

  • We may send out product information, news, and promotional emails with explicit consent.

  • We will only send brochures upon request or with explicit consent.

  • Customers can opt out of marketing communications at any time by contacting us or using the unsubscribe option in emails.

Third-Party Services

  • We may use third-party services for payment processing, marketing emails, or data storage. These third parties have their own privacy policies, and we recommend reviewing them for further details.

Security Measures

  • We employ industry-standard security measures, including encryption and access controls, to protect personal data.

  • Two-factor authentication is used for accessing sensitive customer information where applicable.

Cookies Cookies do not collect personal data. A cookie is a small file stored on your computer that helps analyze web traffic and improve website functionality. Cookies do not give us access to your computer or any personal data beyond what you choose to share.

Our website may contain links to external sites. Once you navigate away from our site, we are not responsible for the privacy policies or content of those websites. You can set your browser to reject cookies - please check your browser settings for instructions on how to do this.

Changes to Our Policy We may update this policy as necessary. Please check this page periodically to stay informed of any changes.

How to Contact Us If you have any questions regarding our privacy policy, the data we hold about you, or wish to exercise your data protection rights, please contact us:

Email: mtdrainskent@hotmail.co.uk
Office: 01303 270102
Mobile: 07775918710
Address: Unit 23, The Glenmore Centre, Shearway Business Park, Pent Road, Folkestone, Kent, CT19 4RJ

Cookie Policy

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